GlobalShopex FAQ
We ship to over 200 countries and territories.
Yes, the cost is guaranteed when a customer chooses to prepay duties and taxes.
Yes, we handle international customer support in multiple languages via phone (including local international phone numbers), chat and email.
Average set up time is 1-2 weeks.
Absolutely, we can ship to all countries or to those you specify.
Yes we do!
Yes, we have international marketing experts and designers on staff. We also drive international traffic to your site through our payment partners and local online portals.
We honor your returns policy. The customer will request the return through GlobalShopex, they will send the order back to our hub and we send it back to your store for our credit. We then credit your customer.
Yes, every shipment is traceable and insured.
There is no cost to set up our integration!
It depends on the destination, typically 5 to 10 business days from leaving our international logistics hub.
Visa, Master Card, Amex, Discover, Diners Club, PayPal, Money Gram, Western Union, Safety Pay, AliPay & Bank Transfer.
https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_en.htm
Effective 1 July 2026, the Council of the European Union introduced a fixed customs duty of €3 per item on low-value shipments with a value of €150 or less. This change removes the current customs duty exemption that applies to such shipments. Key points to note: