If you begin the return process and request a refund, you will be reimbursed for the purchase price of the products you send, minus any return or restocking fees that are charged by the store and the shipping costs we may incur to ship the purchase back to the store. Your refund will not be issued until the return is accepted and processed by the store.
Please do not contact the store directly. They cannot process your return as it is an international purchase. All returned items must be pre-authorized by GlobalShopex. We will provide detailed instructions and a Return Authorization Number when your return is approved.
Globalshopex respects the return policy of the online store where your items were purchased, so please take them into consideration before you begin the return process. Many of the stores we work with have restricted time limits for returns, or may not accept returns for some of their items (Ex: Personalized products).
The products you return must be in new condition, with tags attached and must be accompanied by the original GlobalShopex receipt or invoice. All returns must be sent insured via registered mail, or any other delivery service which tracks a package and requires a signature upon delivery. Due to the time sensitive nature of the store's return policies, expedited/express shipping may be required. Customized items are not subject to cancellation, return, or exchange.